Overview

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

 

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

 

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at {email} for questions related to refunds and returns.

 

For Interior Projects Refund and Cancellation Policy

1. Applicability

 

This policy governs the cancellation and refund terms for all interior design services, design consultations, and project execution services provided by Optus Interiors. By engaging our services and making any payment, the client agrees to be bound by this policy.

2. Advance/Token Payment (Non-Refundable Design Service Fee)

 

All initial payments, typically referred to as Token Amounts or Advance Payments, are treated as a non-refundable Design Service Fee required to initiate the project and secure the dedicated time of our principal designers.

2.1. Value Proposition (Complimentary 3D Drawings):

As a value-add, Optus Interiors does not charge a separate fee for the 3D drawings or visualizations. The cost and effort of creating these detailed plans are covered by the Design Service Fee collected as part of the token amount.

2.2. Non-Refundable Clause:

The advance payment (token) is considered earned and non-refundable once preliminary Design Service and Consultation work has begun. This fee is retained to cover:

  • In-depth client consultation and concept development.

  • The significant time and professional resources allocated to the project.

  • The cost of creating and developing the complimentary 3D drawings and detailed plans.

2.3. Adjustment:

The total advance payment, including the GST component, will be adjusted against the first final invoice for the project’s executed scope of work.

3. Cancellation Policy

 

A. Cancellation Initiated by the Client

 

If the client cancels the project at any stage after the advance payment has been made, the following applies:

Project Phase Service Status Refund Policy
I. Before Design Work Commences (No work done) No design resources utilized. Full refund of the advance/token payment, less a 10% administrative processing fee (including GST).
II. After Preliminary Design Service Commenced (e.g., Consultations, 2D Layouts, or 3D Drawings Delivered) Significant professional time and resource commitment utilized to deliver the design concepts and complimentary 3D drawings. Optus Interiors is entitled to retain an amount equivalent to the value of the preliminary Design Service and Consultation rendered. This includes the professional fees for the time spent on design, conceptualization, and project management necessary to produce the deliverables (like the 3D drawings). The client will receive a refund for any balance amount remaining from the token.
III. After Final Design Approval / Procurement Commenced Final design documents delivered and/or material orders placed. No Refund. The entire advance/token amount is forfeited. The client will also be liable for any non-recoverable costs incurred by Optus Interiors for purchased materials or vendor cancellation penalties.

4. Refund Timeline and GST Compliance

 

4.1. Refund Amount:

All refunds, where applicable, will include the GST component proportionate to the unused/unretained amount, in compliance with the Goods and Services Tax (GST) Act, 2017.

4.2. Documentation:

For every cancellation resulting in a fee retention or partial refund, Optus Interiors will provide the client with the following GST-compliant documents:

  • A Tax Invoice detailing the final charges and corresponding GST for the Design Service Fee retained.

  • A Refund Voucher (if a partial refund is processed) detailing the amount returned to the client.

4.3. Refund Processing Time:

Approved refunds will be processed and credited back to the client’s original payment source within [10-15] business days from the date of mutual agreement on the retained fee and issuance of the final documents.